Help Center Article: How to Update Your Account if You Forgot Your User ID or Email Address

Last updated: 22 April 2024

At Love Finally Dating and Counselling Services, we understand that managing various online accounts can sometimes be challenging, and details like User IDs or Email addresses are easy to forget. If you find yourself unable to remember the User ID or Email you registered with, don't worry! We have procedures in place to help you regain access to your account and update your details.

Step 1: Reach Out for Support

The first step to update your account without your User ID or Email is to contact our customer support team. We value your privacy and security, so we’ll need to verify your identity before making any changes.

You can contact support through the following methods:

Phone: [phone]
Email: [e-mail]
Live Chat: Access our live chat service directly from our website.

When reaching out, please have the following information ready:

Full Name: The name you provided when you signed up.
Date of Birth: To help us verify your identity.
Payment Information: The last 4 digits of the card or other payment information used for any subscriptions or services.

Step 2: Verification

Our customer support agent will guide you through a secure verification process. This may involve answering security questions you set up during account registration or providing details about recent account activity.

Step 3: Updating Your Details

Once your identity is confirmed, our support team will assist you in updating your account with a new User ID or Email address. They will ensure that all your account preferences and history remain intact.

Step 4: Confirmation

After your account details have been updated, you will receive a confirmation email at the new email address you have provided. This is to ensure the safety of your account and confirm that the changes have been made successfully.

Tips to Avoid Future Issues

• User ID Reminder: Consider using a User ID that is memorable to you but not easily guessed by others.
• Password Managers: Use a password manager that can securely store your User IDs, email addresses, and passwords.
• Account Recovery Options: Keep your account recovery options, such as secondary emails or phone numbers, up to date.
• Regular Checkups: Periodically log in to ensure your account details are current and that you still have access.

Our priority is keeping your account safe while providing you with the ability to access and enjoy our services to the fullest. If at any time you have trouble with your account, please reach out to our dedicated support team for prompt and personal assistance.

At Love Finally, we're always here to help you navigate the path to love, connection, and personal growth with ease.